We are a vehicle replacement & repair company based at 35 Blackmoor Road, Ebblake Industrial Estate, Verwood, Dorset, BH31 6YS. Our registered office is at 11 Vine Street, Uxbridge, UB8 1QE and our company registration number is 7104609. We are instructed to supply a replacement vehicle for you to use whilst yours is off the road being repaired following an accident.

If you have an accident in the hire vehicle you will need to:

• Call emergency services if required or if the road is obstructed.
• If OK to do so pull over to a safe stopping place to exchange details of any other parties involved.
• Take the name, address, telephone number, registration number, and if possible insurance details, for any other party involved in the accident.
• If the hire vehicle is recovered by police or a recovery agent if possible please take details of where the vehicle has been moved to & then contact Hertz on 01202 811949 to notify us of the accident.

All of our vehicles are covered with breakdown assistance. If the hire vehicle breaks down please call us on 01202 811949 and advise us of the problem. We will then be able to advise you of who the cover is with and how to contact the provider.

Contact us on 01202 811949 and let us know what has happened and we will be able to put you in touch with our glass provider.

No. All of our vehicles come with unlimited mileage.

The vehicle is delivered with a full tank. We request the vehicle is returned with the same amount of fuel you sign for it with. If a vehicle is collected with less fuel than when it was delivered, you may become liable for the fuel charges.

No, we do not offer refunds for excess fuel. Please return the vehicle with the same amount of fuel as you sign for it with.

We will come and collect the vehicle from you from a location convenient to you. We may contact you if we have been notified by your garage or insurance company that you no longer need the car to arrange collection. We ask that you contact us as soon as you can once you know you no longer need our hire vehicle and we will make collection arrangements with you.

You’re responsible for the vehicle until the car is collected, up to a maximum of 48 working hours after you let us know it needs to be collected. Once it is collected, it becomes our responsibility.

If the vehicle is returned to us with damage we will contact you by phone or post to advise you of any payments due.

Provided the claim is settled within the usual terms and conditions of the credit hire agreement you can keep the hire vehicle until your own vehicle is repaired, or if your vehicle is a total loss you can keep the vehicle for 7 days from the date you receive your claim cheque. However, please contact us as soon as you no longer require it.

Yes, we will need to issue you with a VE103B form which you will need to carry with you at all times when using the vehicle abroad. This form proves we have hired the vehicle to you. We will need to know which country you are visiting and the dates you will be travelling. The hire vehicle is covered only for use in EU countries.

Our opening hours are 8.30am-6pm Monday-Friday and 9am-1pm on Saturday. We operate a 24-hour emergency and message service 365 days a year.

Yes, whilst you have the hire vehicle you are responsible for these costs and an administration fee of £50.00 + VAT.

No – the Hertz insurance policy does not cover personal belongings left in the car.

Yes – you have 14 days to cancel after requesting that the services be performed. However, if you request that we perform the services before the end of this 14-day period the cancellation right no longer applies and you may become liable for a reasonable amount of the hire cost.