Disclosure of Status
Financial Conduct Authority (FCA)
The FCA is the independent watchdog that regulates financial services in the UK. It requires us to give you this document. Use this
information to decide if our services are right for you.
Hertz Accident Support does not sell any insurance products.
What services do we provide?
> We can advise and assist you in finalising your claim against third party insurers.
> We may help recover any uninsured losses in the course of the claim
> We may arrange fully comprehensive insurance cover under our group policy for you whilst driving our vehicle, subject to any
conditions required by the insurer.
> We may introduce you to one of a panel of solicitors should you or your passenger(s) wish to make a Personal Injury claim
What we will explain to you
> Objective information to help you decide whether to make a claim, including
The risks involved the possibility you may need to take out a loan or legal expenses insurance the implications (financial or otherwise) should the claim be unsuccessful and the possibility of having to appear in court
Fees and charges
Hertz Accident Support do not make charges for arranging the relevant replacement vehicle insurance, nor for introducing Personal
Injury Insurance cover.
Who regulates us?
Hertz Accident Support is directly authorised and regulated by the FCA and our authorisation number is 611239
You can check the FCA register by visiting their web site at www.FCA.org.uk/register
or by telephone on 0845 606 1234 during normal working hours.
We are also regulated by the Claims Management Regulator in respect of regulated claims management activities and our
authorisation number is CRM26857 which you may check at www.claimsregulation.gov.uk
The Claims Management regulator is the formal regulator of the Compensation Act 2006
Hertz Accident Support does not have a financial interest in any insurer of third parties, nor in any other insurance company and nor
does any insurer have any financial interest in us.
Firms directly authorised by FCA and the Claims Regulator have a documented complaints procedure and a copy of ours will b e
made available to you upon request, or if you make a complaint against us.
Should you have a complaint, please put it in writing to:
The Complaints Manager,
Hertz Accident Support 35 Blackmoor Road, Ebblake Industrial Estate, Verwood Dorset BH31 6YS
Telephone 01202 823000, or email firstname.lastname@example.org
In the unlikely event that a complaint remained unresolved after 8 weeks from the date it was made, you may be able to refer it to the
Financial Ombudsman Service (FOS) or the Claims Management Regulator, dependent upon the nature of your complaint. The FOS
provides a mechanism for resolving disputes which is a simple, informal and accessible alternative to the courts.
Their address is:
The Financial Ombudsman Service (FOS), South Quay Plaza, 183 Marsh Wall. LONDON E14 9SR
The financial services compensation scheme (FSCS)
As with all firms directly authorised by FCA, Hertz Accident Support is covered by the FSCS. This is the body established to operate
and administer the compensation scheme, set up by major insurance companies, to compensate consumers when authorised firms
are unable, or likely to be able, to satisfy claims against them.
Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim without any upper