Leading in vehicle replacement & repairs

01202 823000

enquiries@hertzaccidentsupport.com

Disclosure of Status

Financial Conduct Authority (FCA)

The FCA is the independent watchdog that regulates financial services in the UK. It requires us to give you this document. Use this

information to decide if our services are right for you.

Insurance products

Hertz Accident Support does not sell any insurance products.

What services do we provide?

   > We can advise and assist you in finalising your claim against third party insurers in respect of a hire vehicle we provide or repair of your vehicle which we have managed. 

   > We may arrange fully comprehensive insurance cover under our group policy for you whilst driving our vehicle, subject to any conditions required by the insurer.

What we will explain to you

   >  Objective information to help you decide whether to make a claim where we are providing a hire vehicle or repair services, including

The risks involved the possibility you may need to take out a loan or legal expenses insurance the implications (financial or otherwise) should the claim be unsuccessful and the possibility of having to appear in court. We will not provide any advice, opinion or refer you to another firm where you have suffered a personal injury as a result of an accident. You will need to seek independent legal advice in such circumstances.

Fees and charges

Hertz Accident Support do not make charges for arranging the relevant replacement vehicle insurance.

Who regulates us?

Hertz Accident Support is directly authorised and regulated by the FCA and our authorisation number is 611239

You can check the FCA register by visiting their web site at www.FCA.org.uk/register or by telephone on 0845 606 1234 during normal working hours.

Ownership

Hertz Accident Support does not have a financial interest in any insurer of third parties, nor in any other insurance company and nor

does any insurer have any financial interest in us.

Complaints

Firms directly authorised by FCA have a documented complaints procedure and a copy of ours will be made available to you upon request,

or if you make a complaint against us. 

Should you have a complaint, please put it in writing to:

The Complaints Manager, Hertz Accident Support 35 Blackmoor Road, Ebblake Industrial Estate, Verwood Dorset BH31 6YS

Telephone 01202 823000, or email customer.service@hertzaccidentsupport.com

In the unlikely event that a complaint remained unresolved after 8 weeks from the date it was made, you may be able to refer it to the

Financial Ombudsman Service (FOS), dependent upon the nature of your complaint.

The FOS provides a mechanism for resolving disputes which is a simple, informal and accessible alternative to the courts.

Their address is:

The Financial Ombudsman Service (FOS), South Quay Plaza, 183 Marsh Wall. LONDON E14 9SR

The financial services compensation scheme (FSCS)

As with all firms directly authorised by FCA, Hertz Accident Support is covered by the FSCS. This is the body established to operate

and administer the compensation scheme, set up by major insurance companies, to compensate consumers when authorised firms

are unable, or likely to be able, to satisfy claims against them.

Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim without any upper limit.